Balayage and smartbond

There have been may controversies over the bonding market in the UK especially over who was responsible for the final mix neither the colour houses or the bonding companies would take responsibility for the end product which left us the hairdressers responible and in a precarious position. With the help of The Hair Council and Just hair Insurance, Sophia Hilton and myself we finally managed to change that with some insurance companies,I myself have never been a fan of one size fits all and so I used them as stand alone treatments until L’oreal launched smartbond a bonding kit that had been tested on all its haircolour products finally it felt safe to use

I’ve been thrilled with the results, more shine,stronger feeling hair and clients have been loving it. Of course its brilliant in my prelightners for Balayage but also amazing in regular colour, because of the way it works their is less fade in colours which is brilliant and on those balayaged ends they feel stronger than ever. But like anything else its not a miracle if you wouldnt colour the hair inf front of you because its so damaged then dont think smartbond will make it okay, you will still need to focus on getting the hair back into good enough shape before attempting to colour and so your smartbond can be used as a stand alone treatment. You don’t need to increase the volume of developer or extend the development time, which is a huge thing for me and a win win for clients.

read more

The art of the consultation

the art of a consultation

A startling fact was shared with me recently by my friends at l’oreal professional
’97 out of 100 hairdressers claimed to give a consultation with every client at every visit’ well that sounds brilliant doesn’t it but then
only “7 clients out of 100 surveyed say they ever had one !” thats one massive shift in perception and if we are going to get those million women who say they would come back to the salon if they could get their colour shade right we are obviously not hitting the mark. The consultation is overlooked by many and and incredibly important part of any colour service.
Recently I decided to review my consultation process with people booking in and then not showing up which basically wastes my time and costs me money i decided to start charging for the consult, but that could be redeemed against the service if the client chose to book in. If its free it often has no value so i chose to add value to this aspect of colour and its been really effective. All new clients have to come in for a consultation and it also allows me to do a skin allergy alert test killing 2 birds with one stone so to speak. What does a consultation look like with me you might ask?
1.I always greet the client with a handshake and introduce my self, its gracious and a smile never goes amiss
2.I always offer to carry their handbag to the consultation chair, it shows indirectly, respect and that i am here to look after her
3.I always sit on a stool next to them and lower than them for the initial consult otherwise if i’m looming over them it can be intimidating for the client and I want her to be relaxed so we can talk freely, its a great time to offer them a drink
Hair colour is emotional and many clients come with a wealth of knowledge that they can dispart with from what gone wrong in the past and what they are looking for, don’t reject that use it
4.I’m a huge fan of Pintrest and have many boards from Balayage to red, blonde and brown with all varying tones. A picture tells thousand words and gives the client a massive choice of ideas to discus, to be honest i’m usually surprised if a client doesn’t bring in any images herself – its the 21st century guys
5.Don’t just ask the basics, like what do you want, ask leading open questions such as commitment for time and money someone might not realise the costs and time a certain look would be, I always ask whats their fantasy hair colour
6.In this fast paced world clients often think they can go from A to Z in one sitting, the reality is different I don’t have 8 hours to spend on one client and as Tracey cunningham explained in American Allure it took her 2 years to get Khloe Kardashian from sultry brunette to her now super blonde, so do talk about the journey and manage the expectation of the client
7.Always be truthful about what can be done in one appointment and talk about the journey of the colour service and especially fully quote the price
8.Consumers these day are say so make sure you are up to date on all the latest buzz words and trend, do know the difference between balayage and ombre make sure you know a baby light to a classic foil, strobing to contouring, we shouldn’t be caught out by something that is current or a micro trend
9.Women want to be advised this is where as a colourist I can upsell by diagnosing the right shampoo and treatments, where I can recommend someone to cut it , maybe it needs cutting first because the placement of colour is dictated by the haircut . We are the professional and we should know whats right for that client.
10.Finally once a plan of action has been agreed on you can then do your skin allergy alert test and then go book the appointment with a clear vision and make sure its 48 hours after the allergy alert.

read more

Bombshell Blonde

As much as I like a balayage look all soft and natural, there is no denying that I love a cool white all over blonde, I don’t know about you but I seem to be doing a lot of them at the moment, and loving every one of them. The trick of course is getting the hair pre lightend up to a very very  pale yellow and even, before then glazing . I love platinium for Balayage but prefer the new studio blonde powder lightner for an all over blonde . For me  I use either 20 or 30 volume developer depending on the base colour and try to encourage clients to come back at monthly interval because as we all know as soon as you go over that half inch regrowth then its time for a long regrowth application which is time consuming and annoying.

read more

Balayage goes from strength to strength

Its amazing that after four years working in the UK Balayage is no longer a trend that could be dismissed by those that wanted to stick to traditional foils. but now is a regular service on so many salons menus. I’ve been thrilled to be part of this movement championing my technique of choice. As with so many wonderful looks and trends we don’t own them personally, its not like I invented Balayage, I just love it and found a niche in the market where something fresh and exciting was needed. I do need to stress that in the UK there still is this thought process that Balayage is just the ends of the hair – in its truest form Balayage is a highlighting techniqure from root to tip.

read more